The webinar moderator will discuss how academic libraries measure library service quality and what are the dimensions of the library experience users perceive.

Special focus on LibQUAL+ as an effective tool for benchmarking across time will highlight outcomes libraries have achieved.

Webinar Overview: 

The webinar will introduce the theory of service quality and discuss the results achieved through the widespread application of LibQUAL+.


 Webinar Objectives:
 The webinar will provide answers to the following main questions:

  • How can organizations measure library service quality?
  • How can libraries quantify user satisfaction?
  • What are the dimensions of LibQUAL+ and how can it be applied?
  • What changes have libraries implemented, based on their customer survey results?


  Webinar Moderator: Martha Kyrillidou

  • Principal at QualityMetrics LLC.
  • MLS and M.Ed. from Kent State University.
  • PhD from the University of Illinois at Urbana Champaign.
  • Dr. Martha co-developed and established LibQUAL+ as the premiere survey tool for measuring library service quality across the globe.


 Target Audience: 

  • Academic librarians.
  • Stakeholders with a particular interest in service quality.
  • Stakeholders with a particular interest in how libraries are transforming their operations.


 Additional Information:

  • Places are limited. Early registration guarantees a place.
  • Registration will close when the available places are booked.
  • Registration will not be valid until you receive a confirmation message..
  • Attendees will receive a certificate of participation.


 For more information:

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Naseej Academy

Naseej Academy is a not-for-profit initiative from Naseej (, created to support and develop knowledge and information professionals, and the knowledge community in the Arab world, by offering a wide range of programs, courses, workshops in cooperation with renowned local, regional and international organizations.